The Poisson Distribution
When events happen at random but at a steady average rate, like calls to a help desk, the number you see in a fixed stretch of time is Poisson. One number, the average count , describes the whole distribution, and it's both the mean and the variance.
What the symbols mean
- Average rate
The expected number of events in the interval.
- Count
The number of events you're asking about.
- Factorial
k(k − 1)⋯1, counting the orders events could come in.
Explanation
The Poisson distribution is simply the count of random events in a fixed window of time or space, like the number of calls a help desk gets in an hour or typos on a page. It's named after Siméon Denis Poisson, the French mathematician who worked it out. The formula looks odd, but it has only three pieces: (grows with how many events you're asking about), (the chance of zero events, a fixed starting point) and (which divides out the orders the events could come in). You'll mostly just plug in and , so bear with the notation.
When it applies: events are independent, happen one at a time, and occur at a constant average rate. Calls to a help desk, typos per page, meteors per hour.
Where it comes from. Here's the connection to the binomial you already know. Chop an hour into a huge number of tiny slices, so small that each holds at most one call, with chance . Now the number of calls is binomial with trials. Let grow and shrink with held fixed, and the binomial formula turns into . That's also why, with many trials and a small , the binomial is close to Poisson with .
Scaling the interval: if calls average 3 per hour, they average 6 per 2 hours. Change to match the interval in the question.
Mean equals variance. For a Poisson count both are , so . It makes sense from the binomial picture: the variance is almost exactly when is tiny.
A common mistake. It's tempting to use for a two-hour question because "the rate is 3." The rate is 3 per hour. is always the expected count for the interval you're asking about, so for two hours it's 6.
See it
Worked examples
Calls average 3 per hour. Find .
- 1
The question is about one hour, so . Plug in : .
Practice
Type your answer and check it. Solve them all to complete the lesson.
Calls average 3 per hour. Find .
Find .
Find .
What is the mean number of calls in 2 hours?
A Poisson count has . Find its standard deviation.
A website logs 2 server errors per day on average, at random. What's the probability of 5 or more errors tomorrow?
Each of 500 pages has a typo with probability 0.004, independently. Use the Poisson approximation to find the probability of no typos at all.
The hardest one here. Get it, and you've got this lesson.
Calls arrive at random at 3 per hour. Find the probability of exactly 2 calls in each of two consecutive hours, and the probability of exactly 4 calls in the two hours combined. Enter both.
Where it's used
Call centers staff by Poisson arrivals, web servers are sized for Poisson request rates, and epidemiologists use it for counts of rare diseases.